CAPE TOWN BPO AWARDS

26 October 2019

ABOUT
THE
AWARDS

The Cape Town BPO Awards connects the industry’s leading achievers, providing a platform to acknowledge and reward those individuals and companies who have excelled over the past 12 months.

For the past 10 years the BPO sector has seen the total number of jobs move from 20,500 in 2008 to 54,900 at the end of 2018. In the offshore space we now have 28,000 Capetonians servicing international markets, up from 4,700 in 2012.

In recognition of the impressive success story of this sector, we are proud to announce that we will be hosting an awards ceremony on 26 October 2019.

This year, we offer an enhanced opportunity for individuals and organisations operating in the South African BPO industry to showcase their talents through a new entry and judging system, ensuring that the industry aligns with world-class standards.

AWARDS TIMELINE

01/08/2019

Entries Open

02/08/2019

Awards Briefing Session

25/08/2019

Entries Close

26/08/2019

Judging Starts

29/08/2019

Awards Networking Session with Alderman James Vos

30/09/2019

Finalists Announced

14/10/2019

Face-to-Face Interviews Start

26/10/2019

Awards Ceremony

WINNERS

Individual Awards

  • Top GBS Customer Service Professional Award – Firdows Jacobs (Capfin)
  • Top GBS Sales / Marketing Professional Award – Nafeesah Creighton (Merchants)
  • Top GBS Collections Professional Award – Miranda Pindela (Capfin)
  • Top GBS Team Leader / Supervisor Award – Robyn Maree (BYC Aqua Solutions)
  • Top GBS Operational Manager Award – Amandeep Goraya (EXL Service)
  • Top GBS Workforce Planning Professional Award – Denzel Duloo (Webhelp South Africa)
  • Top GBS Trainer / Coach Award – Priscillia Brink (Ucademy)
  • Top GBS Quality Professional Award – Dane Engelbrecht (Capfin)
  • Top GBS Analyst Award – Yusuf Adams (Merchants)
  • Top GBS Support Professional Award – Judy Robison (Ucademy)

Company Awards

  • Top Technical Innovation Award – Webhelp South Africa 
  • Top Non-technical Innovation Award – WNS South Africa
  • Top Support Services Provider Award – nlighten
  • Top Offshore Campaign Award – EXL Service
  • Top BPO Operator Award – Webhelp South Africa
  • Top Emerging Operator Award – EXL Service

OUR SPONSORS

YOUR JUDGES

THE SHOW

Take a look at all the spectacular festivities here!

SPORTS DAY: AWARDS EDITION

5 October 2019

Indoor Cricket: 

Gold – Dial-a-Bus 

Silver – Merchants Massmart 

Bronze – iSmart 

 

Indoor Soccer: 

Gold – Dial-a-Bus 

Silver – iiNet 

Bronze – Direct Axis 

Indoor Netball (Ladies Only): 

Gold – Direct Axis 

Silver – Teleperformance 

Bronze – Sigma SA 

 

Indoor Netball (Mixed): 

Gold – Collinsons Group 

Silver – Teleperformance 

Bronze – Merchants Massmart 

UPCOMING EVENTS

DATE: Saturday, 26 October 2019

TIME: 18h30 for 19h00

VENUE: Zip Zap Circus Dome, 10 Jan Smuts Street, CBD, Cape Town

RSVP HERE

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